PRODUCT
Our pieces are only available to purchase online at this time. Sign up for our newsletter for updates.
DI MECO's jewelry is made exclusively with solid 14k or 18k gold and precious stones.
All our jewelry is handmade in the heart of Manhattan, New York.
At Di Meco Jewelry, Upon request we offer the possibility of customizing jewelry. You can contact us through the "Contact Us" page or TEXT or whatsapp by phone at (786) 642-9058.
Available customizations include laser engraving a name or date on almost all Di Meco Jewelry pieces for an additional cost of $40. Pay separately at the time of ordering the jewelry, with a Zelle bank transfer.
Contact us through the "Contact Us" page for more information.
ORDER & PAYMENT
DI MECO is pleased to accept all major credit cards, including American Express, VISA, Mastercard, and Discover. Other forms of payment that we accept include Shop Pay, Apple Pay, Google Pay, and PayPal.
We do not accept cash, CODs, checks, or money orders.
DI MECO is pleased to offer Shop Pay as a financing option. Shop now and pay in installments with Shop Pay, without added interest.
Shop Pay is in partnership with Affirm.
Navigate to shoppay.affirm.com for more information. If you need help, Affirm customer service is there for you. Visit helpcenter.affirm.com .
If you need to make any changes to your order, please reach out to our customer service team at dimecojewelry@gmail.com or TEXT by phone or whatsapp at (786) 642-9058 within 24 hours of placing the order. We will do our best to meet your request, but cannot guarantee that it will be possible.
Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted.
You can check the status of your order in your account under "My Orders." Once your order is ready to ship, you will receive an email with tracking information. If you have any questions regarding your order, you can connect with our customer service team at dimecojewelry@gmail.com or TEXT by phone or whatsapp at (786) 642-9058, and we will be happy to assist you.
If you need to update the shipping address for your order, please reach out to our customer concierge team at dimecojewelry@gmail.com or TEXT by phone or whatsapp at (786) 642-9058 within 24 hours of placing your order. We will do our best to meet your request, but cannot guarantee accommodation will be possible.
For the most up to date information, you can check the status of your order in your account under “My Orders.” Please allow 3-5 business days (not including weekends and holidays) for DI MECO to process your order. Once your order is ready to ship, you will receive an email with tracking information.
If you have any questions about the status of your order please reach out to our customer concierge team at dimecojewelry@gmail.com or TEXT or whatsapp by phone: (786) 642-9058 and we will be happy to assist you.
RETURNS & EXCHANGES
We hope that you love your pieces from DI MECO, but if you are not completely satisfied, we will gladly accept your return or exchange within 15 days of receiving your items.
Please read the full details of our return policy here. If you have any issues with your order please reach out to our customer concierge team at dimecojewelry@gmail.com or TEXT or whatsapp by phone (786) 642-9058 and we will be happy to assist you.
Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted.
IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.
Damaged or defective items must be reported to our customer concierge team at dimecojewelry@gmail.com or by phone TEXT or whatsapp at (786) 642-9058 within 48 hours of receipt. We will do our best to accommodate your request. Please note that visual proof of damaged items will be required. Damaged or defective items will be required to be sent back to our fulfillment center before replacements will be sent.
Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted.
IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.
We hope that you love your pieces from DI MECO but if you are not completely satisfied, we will gladly accept your exchange on eligible pieces within 15 days of receiving your items.
Please read the full details of our policy here.
If you have an issue with your order please reach out to our customer concierge team at dimecojewelry@gmail.com or by phone TEXT or Whatsapp at (786) 642-9058 and we will be happy to assist you with your request.
Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted.
IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.
After receipt of your return, please allow 5-7 business days for our team to inspect and process your refund. Once processed, our team will send a confirmation email of your refund.
Refunds will be issued via the original form of payment. Allow 3-5 business days for your refund to be reflected in your account.
If you have an issue with your refund please reach out to our customer concierge team at dimecojewelry@gmail.com or by phone TEXT or whatsapp at (786) 642-9058 and they will be happy to assist you.
Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted.
IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.
SHIPPING & DELIVERY
All orders are eligible for free express shipping and will arrive within 2-3 business days (excluding weekends and holidays). When you place an order, it will often be processed on the same day and shipped the next day, or the same day depending on the time the order was placed.
All shipments are insured through UPS or USPS. Please note that DI MECO JEWELRY will not be responsible for packages that are lost or stolen at the time of delivery."If the package is lost or stolen, we will request a refund through the shipping company’s insurance (UPS or USPS). If the company issues the refund, we will be able to refund the customer.
All shipments are insured through UPS or USPS. Please note that DI MECO JEWELRY will not be responsible for packages that are lost or stolen at the time of delivery."If the package is lost or stolen, we will request a refund through the shipping company’s insurance (UPS or USPS). If the company issues the refund, we will be able to refund the customer.
IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.
We are currently only able to ship to addresses with the United States, but hope to ship internationally soon. Sign up for your newsletter to stay up to date on where we ship. Please note that we are unable to ship to PO boxes, parcel lockers, APO, or FPO addresses.
Tracking information will be provided via email once your purchase is packed and ready to ship. You can also track your order here.
If you have any questions regarding your order please reach out to our customer concierge team at dimecojewerly@gmail.com or by phone. TEXT or Whatsapp at (786) 642-9058 and they will be happy to assist you.
GUARANTY & AUTHENTICITY
Yes, every DI MECO piece arrives with a certificate of authenticity and a lifetime warranty for the customer. Our certificate of authenticity attests that the jewelry is genuine and includes all the details of the jewelry, the customer's name, the date of purchase, and the DI MECO JEWELRY company stamp.
IMPORTANT: The warranty included with your purchase guarantees the endless lifespan of your gold jewelry if it is treated with care; therefore, it does not cover scratches or damages to the jewelry caused by external factors such as drops or losses.
PRODUCT CARE & REPAIR
Please refer to our “care for gold jewelry and precious stones” And you will know how to take care of your precious DI MECO jewelry.
We offer free repairs under our warranty only if the jewelry experiences damage or natural changes. However, it does not cover free repairs for damage caused by external conditions such as scratches, loss of gemstones, etc. We are available for jewelry repair for a fee. If you need your jewelry repaired, contact us at dimecojewelry@gmail.com or TEXT or WhatsApp at (786) 642-9058. We will be happy to assist you.
PAKAGING GIFT
Our packaging offers a unique and enjoyable experience, perfect for opening in company or alone. Our jewelry is placed in a midnight blue box with golden designs, which is then enclosed in a midnight blue outer box, and tied with a white silk-like branded ribbon. Additionally, a midnight blue card addressed to the customer contains our certificate of authenticity and lifetime warranty, as well as a surprise note for a magical gift. Finally, our packaging is the magical and Luxury experience you were looking for in a piece of jewelry.
Yes! You can absolutely purchase a magical DI MECO digital gift card. They are available for purchase at the link here.
Digital gift cards are delivered via email and contain instructions for redemption at checkout.
Our gift cards do not incur additional processing fees.
DO YOU HAVE ANY QUESTION?
Contact US
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.