No question is ever too simple for us; we're always here to help you. Our customer services are easy and efficient. Choose the method that suits you best. A Di Meco jewelry expert will be able to answer all your questions.
DI MECO AT YOUR SERVICE
Client Care Hours of
Operations (EST):
MON-TUE-FRI-SAT-SUN: 6:00 PM - 0:00 AM
WED AND THU: 7:00 AM - 0:00 AM
CARE FOR GOLD JEWELRY AND PRECIOUS STONES
Explore how to care for the precious materials of your Di Meco jewelry, from gold metal to gemstones.
Need help?
Frequently Asked Questions
Please refer to our “care for gold jewelry and precious stones”. And you will know how to take care of your precious DI MECO jewelry.
We hope that you love your pieces from DI MECO, but if you are not completely satisfied, we will gladly accept your return or exchange within 15 days of receiving your items.
Please read the full details of our return policy here. If you have any issues with your order please reach out to our customer concierge team at dimecojewelry@gmail.com or TEXT or whatsapp by phone (786) 642-9058 and we will be happy to assist you.
Your reason for exchange or return for a refund of the jewelry will be reviewed and may not always be accepted.
IMPORTANT: DI MECO JEWELRY ships valuable high-end products, so it will not be responsible for a refund or exchange if the package is lost or stolen at the time of delivery. It will be the customer's responsibility to collect it as soon as possible after delivery.
Yes! We offer resizing services, as well as cleaning and polishing of your jewelry. Don’t worry if your bracelet or ring is too small or too large—we can adjust it to your size.
For this service, please contact our customer concierge team at dimecojewelry@gmail.com or by phone via text or WhatsApp at (347) 952-7453, and we will be happy to assist you.
The resizing of your jewelry does not necessarily have to be from Di Meco Jewelry; it can be your own piece. Additionally, after resizing, we will clean it with ultrasonic cleaning and polish it, sending it back to you as good as new.
Prices for these services will be discussed during the phone or email agreement.
It is one of the most beautiful moments in life, the engagement proposal, and everyone should have the opportunity to give an engagement ring to their loved one. That is why at Di Meco Jewelry, we offer financed payment options in small installments without additional costs. Choose your favorite engagement ring from our collection and opt for the installment payment plan with Shop Pay. You will receive the jewelry and pay for it in comfortable, small monthly installments.
If you have any questions about which ring to buy for her or for him, an experienced jeweler can recommend the right ring for you. Contact us at dimecojewelry@gmail.com or TEXT or WhatsApp at (786) 642-9058. We will be happy to assist you.